Return and refund policy

We are pretty sure you’ll love Hollyou tea. But in case you don’t, we offer a full 15-day money-back guarantee.

Send us an email if you are not happy with our product, tell us why and we’ll refund your money within 48 hrs :)

Conditions

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.
To start a return, you can contact us at support@hollyoutea.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@hollyoutea.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 48 hours. Please remember it can take some time for your bank or credit card company to process and post the refund too.